We're a technology company, and bring experience and knowledge to our clients - but that's just the first step. Without teams able to build on this, real change can't be delivered.
Safety
Key to working well
You can’t innovate without taking risks
Make space to try new things safely
“I don’t know” is a phrase everyone on the team should feel comfortable saying
No-Blame Culture
Avoid repeated mistakes
Achieving a “no-blame” culture is hard, but start that journey
Leaders should assertively own their mistakes: it models good behaviour to their team mates and earns trust
Decisions
Keeping the teams aligned
Empower people early in the design process
If people are too busy to get involved, break that vicious circle
When consensus isn’t possible, gain acceptance
Team Roles
Avoid over-burdening people
Let people have specialism, it’s rarely possible to know all systems fully
Strive for a full-stack team, rather than focussing on any ‘Rock Stars’
Knowledge Sharing
Keeping everyone informed
Use pairing to help teams share knowledge, and improve quality
Ensure that external suppliers, coach & handover to leave your team better equipped, not dependent
‘Handover’ should be ongoing, never a last minute panic